Cancellation & Refund Policy
Last updated on April 22nd, 2025
At MA³ Store, we deeply value your experience and believe in being as accommodating as possible when it comes to cancellations and refunds. Please take a moment to review our policy:
1. Order Cancellations
- Cancellation requests will be accepted only if made on the same day the order was placed.
- However, cancellations may not be possible if the order has already been processed, packed, or dispatched by our partners or vendors.
2. Non-Cancellable Items
- Certain items such as perishable goods (e.g., food items, flowers, etc.) are not eligible for cancellation.
- Refunds or replacements for such items may be considered only if there is a proven issue with product quality.
3. Damaged or Defective Products
- If you receive a damaged or defective item, please report it to our Customer Care team on the same day of delivery.
- After review and verification by our merchant or shipping partner, we will determine eligibility for a replacement or refund.
4. Product Not As Expected
- If you believe the product received is not as shown or does not meet expectations, please contact our Customer Care within the same day of delivery.
- We will evaluate your concern and respond with a suitable resolution.
5. Manufacturer Warranty
- For products covered under a manufacturer's warranty, we request you to contact the manufacturer directly for support and service.
6. Refund Timelines
- If a refund is approved, it will be processed within 3–5 business days to the original payment method.
We strive to ensure every order from MA³ Store adds a touch of joy to your life. If you have any issues, please reach out — we’re here to help. 💛